Troubleshooting Morton Water Treatment Systems
Below are troubleshooting charts with causes and solutions for common water softener problems. Need help troubleshooting? Call 1-888-64WATER (1-888-649-2837).
NO SOFT WATER
| Possible Causes | Solutions | |
|---|---|---|
| 1. | No salt in the storage tank. | Refill with Morton Clean and Protect, Morton Clean and Protect Plus Rust Defense or Morton Pure and Natural pellets and initiate immediate recharge. |
| 2. | A dirty, clogged or damaged nozzle and venturi. | Take apart, clean and inspect the nozzle and venturi. |
| 3. | The inner valve is causing a leak. | Replace the seals and rotor. |
| 4. | The valve drain hose is plugged. | Remove any kinks, sharp bends or water flow blockages in the hose. |
| 5. | The brine valve float is dirty or defective. | Clean or replace the brine valve float. |
| 6. | There is a leak between the valve and the resin tank assembly. | Replace the tank valve O-rings. |
NO SOFT WATER AND THE DISPLAY IS BLANK
| Possible Causes | Solutions | |
|---|---|---|
| 1. | The transformer is unplugged at wall outlet or the power cable is disconnected. The transformer or power cord is defective. | Check for loss of power and fix. Reset clock and use the "Recharge Now" feature. |
| 2. | The outlet fuse has blown, the circuit breaker popped or the circuit is switched off. | Replace the fuse, reset the circuit breaker switch the circuit on and use the "Recharge Now" feature. |
| 3. | The electronic control board is defective. | Replace electronic board. Call customer service for assistance with a warranty claim or directions on how to purchase. |
NO SOFT WATER AND THE SALT LEVEL IS NOT DROPPING
| Possible Causes | Solutions | |
|---|---|---|
| 1. | The salt in storage tank bridged. | Break the salt bridge. |
| 2. | The bypass valve is in bypass position. | Pull out stem in bypass to valve. |
| 3. | The water hardness set too low. | Adjust hardness level. |
WATER IS HARD SOMETIMES
| Possible Causes | Solutions | |
|---|---|---|
| 1. | The time setting is wrong. | Check and change time setting. |
| 2. | Water being used when the water softener is regenerating. | Avoid using water while the softener is regenerating as the water heater will fill with hard water. |
| 3. | Possible increase in water hardness. | Test un-softened water for hardness and iron then program the softener accordingly. |
| 4. | A leaking faucet or toilet valve. Excessive water usage. | Fix all leaks and always fully close faucets. A small leak will waste hundreds of gallons of water in a few days. |
THE MOTOR STALLED OR CLICKING
| Possible Causes | Solutions | |
|---|---|---|
| 1. | The motor is defective or inner valve is jammed causing high torque on motor. | Replace motor or rotor/seal. |
THE DISPLAY IS SHOWING ERROR CODE E1, E2, E3 OR E4
| Possible Causes | Solutions | |
|---|---|---|
| 1. | Wiring harness or connection to position switch. | Replace the wiring harness or connection to position switch. |
| 2. | The switch isn't working. | Replace the switch. |
| 3. | The valve is jammed causing high torque | Replace the rotor seal. |
| 4. | The motor is inoperative | Replace the motor. |
Procedure for removing error code from display:
- Unplug transformer
- Correct problem
- Plug in transformer
The error code will return if the problem was not corrected.
If you’re still experiencing issues with your Water Softener, please refer to your Owner Manual, or contact Customer Service for additional help.
